Terms & Conditions

At KTK Home Accents, we prioritize the confidentiality and security of our customers' personal information. Our privacy policy is reflective of our commitment to protect your data and will be reviewed and updated periodically to ensure it aligns with current best practices and legal requirements. We encourage you to review the policy regularly to stay informed about how we are safeguarding your personal information.
Your trust is important to us, and we are dedicated to transparency in our data protection efforts. Should you have any inquiries or concerns about our privacy policy, or the manner in which your data is managed, please do not hesitate to contact us through our 'Contact' page.

Privacy and Security

At KTK Home Accents, your privacy and the protection of your personal information are our top priorities.

Beyond our website, we have implemented advanced encryption and web security technologies at our headquarters to further protect your personal details. Access to your credit card and bank information is strictly limited to authorized personnel who are involved in the order processing operations.

We actively review and update our privacy and security policies and practices to adapt to new challenges and ensure that your personal information remains secure at all times. Rest assured that KTK Home Accents is dedicated to preserving your trust and providing a safe and secure shopping experience.

How we use the information we collect

At KTK Home Accents, we understand the importance of your personal information and are committed to protecting your privacy. When you place an order with us, we may collect certain personal information, including your name, shipping address, telephone number, email address, billing address, credit card number, and expiration date. This information is used to:

•⁠ ⁠Process and fulfill your order.
•⁠ ⁠Verify your identity for payment authorization.
•⁠ ⁠Contact you regarding the status of your order.
•⁠ ⁠Ship your order to you.
•⁠ ⁠Enable any financing applications, if available.
•⁠ ⁠Keep you updated with news from KTK Home Accents, only if you opt in.

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We assure you that your personal information is used solely for the purposes mentioned above. For order fulfillment purposes, we may need to share your name and address with third-party service providers, such as our shipping partners or payment processors. However, this information is shared only to the extent necessary to complete your purchase and deliver your order.

We promise to uphold these privacy standards, ensuring that your personal information is used responsibly and with the utmost care for your privacy.

Shipping

At KTK Home Accents, our aim is to provide reliable and efficient delivery services. Our delivery process is designed to meet your needs. We focus on making the delivery experience straightforward and satisfactory, supporting the quality of our products with dependable service. At KTK Home Accents, we're committed to making every delivery a positive part of your shopping experience.

1.⁠ ⁠Our aim at KTK Home Accents is to expedite your order's delivery in the most convenient way for you. We understand that timing is important, and we strive to ship your purchase on a day that best fits your schedule. To serve you better, we coordinate with various brands and suppliers to consolidate your items into as few shipments as possible. While we endeavour to ship all items within an order together, please note that the availability and shipping times may vary by supplier. We will provide an estimated delivery timeline upon placing the order and keep you informed every step of the way. Our coordinated approach ensures that, regardless of the number of brands involved in your order, the process remains streamlined and efficient, minimizing the wait time for your items to arrive.

2.⁠ ⁠Once your order from KTK Home Accents has been dispatched and arrives at the local terminal nearest to you, the carrier will directly contact you to arrange a delivery time to your home or business. It is important that you are available to receive the shipment during the agreed-upon 4-hour window. For orders shipped with UPS or another small parcel carrier, the delivery will follow the tracking details provided, and direct scheduling with you may not be necessary. We recommend that you visually inspect the packaging upon arrival. If you notice any discrepancies or issues, please make sure to note them on the delivery paperwork along with your signature.

Please be aware that additional costs may incur for modifications to your order after it has been prepared for shipment, or if requesting evening or weekend deliveries. Note that weekend deliveries might not be available in all areas. While we strive to ensure that most orders arrive within the estimated lead times, these are good faith estimates and subject to variables during transit. KTK Home Accents is not responsible for any loss, damage, cost, or expense resulting from delays in shipment or delivery. Additionally, we are unable to ship to PO boxes.

StandarD Shipping

With our Standard Shipping option at KTK Home Accents, your order will be delivered to the threshold of your address. This typically means the first dry area available, such as a garage or the lobby/service area of a high-rise building. It's important for our customers to note that Standard Shipping does not include services such as inside delivery, product assembly, or the removal of packaging and debris.

For all Standard Shipments, unless sent via UPS or a small parcel carrier, a signature is required upon delivery to ensure the secure receipt of your items. If your order is shipped with UPS or a small parcel carrier, a signature may not be necessary.

The estimated transit time for Standard Shipments is approximately 3-4 weeks. While we endeavor to meet these timelines, please keep in mind that this is an estimate and may vary based on factors such as supplier schedules and transportation conditions.

White Glove Shipping

White Glove service is designed to offer an enhanced delivery experience for select products by KTK Home Accents. This premium service includes:

• A scheduled delivery appointment.

• Inside placement of items, including up to one flight of stairs.

• Assembly of the purchased items.

• Removal of large packaging materials.

If you are considering a return of the product, we recommend requesting to keep the packaging. Please be aware that White Glove service does not extend to the installation of wall mounts for products that use French Cleats or the installation of light fixtures.

The estimated transit time for White Glove shipments is approximately 3-4 weeks. However, please note that this service is subject to availability and may not be offered by all our suppliers. We will inform you if White Glove service is available for your selected items.

Shipping charges

1. This table is intended to provide you with an estimate of potential shipping expenses associated with your order from KTK Home Accents. Important to Note:

• Subject to Change: The prices listed in the delivery cost table are approximations and are subject to change. We reserve the right to update these prices in response to changes in shipping costs, fuel surcharges, or other logistical factors.

• Latest Information: In case of any discrepancies, the most current delivery cost information will be available on our website or can be provided upon request.

We recommend reviewing this table to better understand the potential delivery costs associated with your purchase.

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2. At KTK Home Accents, we aim to keep our shipping policies clear and customer-focused. Please be aware of the following terms regarding shipping and delivery:

• Non-Refundable Shipping Charges: Once items have been dispatched from our suppliers' warehouses, shipping charges become non-refundable. This applies even in the event of damaged or defective shipments.

• No Changes After Shipment: After an order has been prepared for shipment by our suppliers, we are unable to accept any changes to the product(s) ordered.

• Shipping Calculation: Shipping costs are calculated based on the product subtotal before taxes and discounts.

• Additional Charges: Any extra charges incurred during delivery will be the responsibility of the customer. These may include charges for deliveries to isolated zip or postal codes, missed delivery attempts, weekend deliveries, storage fees, additional delivery services, and other related costs.

• Geographic Limitations: Currently, we do not offer shipping outside of Canada.

• Tracking Responsibility: Customers are responsible for tracking their orders from shipment to delivery.

• Upgrading to White Glove Shipping (if applicable): Requesting an upgrade to White Glove Shipping after an order has been shipped will incur a significant surcharge. This service may also result in delays and is not available for all areas. White Glove service is limited to specific regions in Canada. For availability in your area, please contact our customer service.

We encourage our customers to review these terms carefully to ensure a smooth delivery experience.

Delayed Delivery service

We at KTK Home Accents understand that scheduling conflicts can arise. To accommodate your needs:

1. Notification Before Ordering: If you anticipate a period during which you will not be able to accept delivery, please notify us through our 'Contact' page before placing your order. We will discuss the possibility of arranging delayed delivery.

2. Notification After Ordering: If a delivery conflict arises after placing your order, inform us immediately and prior to the shipment of your order. We may be able to offer temporary storage, but please note that storage fees will apply on a per-day basis, at the customer's expense.

3. Changes to Delivery Information: Any changes to the consignee details or shipping methods require written notice at least 10 business days before the scheduled shipment.

4. Unreachable Customers: In cases where a customer cannot be reached by phone or email, is unable or unwilling to take delivery within 30 days after KTK Home Accents' efforts to inform about the delivery, the customer will forfeit the order and any balance paid. KTK Home Accents reserves the right to decide how to proceed with the unclaimed order items.

We recommend keeping in close communication with our team regarding your delivery to ensure a smooth and efficient process. Our goal is to accommodate your needs while managing the logistical aspects of delivering your order.

Order processing time

Please note that these timeframes are estimates and can vary based on supplier operations and transit conditions. KTK Home Accents is committed to ensuring timely and efficient delivery of your orders and will provide updates as necessary.

1. In Stock Orders: Orders for in-stock items are typically prepared for shipment within 4-6 business days, after which you will receive an email notification with the details.

2. Pre-order and Custom Orders: For pre-orders and custom orders from various suppliers, there is a processing period after the products arrive at the supplier's warehouse. This includes unloading, sorting, and a quality inspection, which usually takes 4-10 business days before the items are set up for shipment.

3. Warehouse Processing: The processing time for orders is up to 2 weeks. You will receive an email notification with tracking details once the order has been dispatched.

4. Transit Lead Time: Both Standard and White Glove Shipments have an estimated transit lead time of 3-4 weeks. You will be provided with tracking information via email once the delivery company has picked up the order.

5. Local Delivery: For customers eligible for local delivery, we will contact you to schedule the delivery within 3-5 business days after all stock has arrived at the warehouse. The actual delivery is typically completed within 2-4 weeks from scheduling.

Order status

At KTK Home Accents, we're dedicated to providing you with a personalized and hassle-free shopping experience from start to finish. You'll be guided by our representatives. Our team will be your point of contact throughout the entire process, keeping you updated on the progress of your order and available for any inquiries or assistance you may need. Our approach ensures that you're fully supported and informed by a familiar voice, every step of the way, from initial purchase to final delivery.

Sales Tax

At KTK Home Accents, the sales tax applied to your order is determined by the destination state, province, or territory within Canada. This approach ensures compliance with the varying tax regulations across different regions. When making a purchase, the applicable sales tax will be calculated based on the shipping address provided, aligning with the local tax rates of that area.We strive to provide transparent pricing, and all applicable taxes will be clearly itemized during the checkout process, allowing you to understand the total cost of your purchase.

Payments

At KTK Home Accents, we have streamlined payment processes to ensure efficiency and clarity:

1. Payment Method: While we display major credit card options for reference, please note that actual payment will only be made once a final quote has been agreed upon. After confirming the details of availability and delivery, a comprehensive invoice will be sent to you, which is payable in full to initiate order processing.
2. Pre-Orders and Payment Timing: Pre-orders or orders awaiting back-ordered items will not be charged immediately upon website placement. Instead, payment will be due once the final invoice reflecting all agreed terms is issued.
3. Currency, Taxes, and Final Price: All invoices will be issued in Canadian Dollars (CAD), with applicable taxes calculated based on the confirmed shipping address within Canada.
4. Additional Charges: Any outstanding charges must be settled for the order to be processed. Failure to complete payment may result in adjustments to the final order price to reflect current pricing at the time of transaction finalization. Additionally, your credit card provider may apply separate administrative or exchange fees for which we are not responsible.

It is important for our customers to be aware of these terms to avoid any surprises or misunderstandings related to payment processing. We appreciate your understanding and are here to assist should you have any questions regarding our payment policies.

Product Availability and Pricing

At KTK Home Accents, we continuously work to update and manage our product listings to provide a wide range of options for our customers. However, we must note:

1. Product Availability: While we strive to fulfill all orders, we cannot guarantee the availability of every product listed on our site. Certain products may become unavailable, and we reserve the right to discontinue any product at any time without prior notice.
2. Pricing and Information Accuracy: We aim to ensure accuracy in all the information on our website, including prices, delivery rates, and product details. All prices are subject to applicable taxes as per state and local laws. Please be aware that availability, prices, and delivery rates are subject to change.
3. Errors and Corrections: In the event of errors in pricing, product descriptions, or images, we reserve the right to cancel or restrict orders of the affected items. This includes scenarios where errors are identified after an order has been submitted and accepted. We will take the necessary steps to correct any inaccuracies or omissions in a timely manner.

KTK Home Accents is committed to providing transparent and up-to-date information to our customers. Should you encounter any discrepancies or have any questions about our products, we encourage you to contact our team for clarification and assistance.

KTK Home Accents serves as the intermediary between our customers and suppliers, including Rove Concepts. We are committed to facilitating the custom order process in accordance with the specific terms and conditions set forth by our suppliers. The aforementioned Custom Order Policy, pertaining exclusively to Rove Concepts products, will be administered by KTK Home Accents to ensure a smooth transaction and adherence to the supplier's requirements.
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As your point of contact, KTK Home Accents will manage all aspects of the custom order process, including:
-Processing full payment and applicable fees.
-Communicating production timelines and updates.
-Coordinating modifications, where possible, and handling associated charges.
-Managing credit card charges for payments.
-Upholding Rove Concepts' warranty terms for defects or damages.
-Addressing delivery issues as per Rove Concepts' guidelines.

We strive to provide transparent and efficient service for all custom orders, acting in accordance with our suppliers' policies to deliver satisfaction and quality. Should you have any questions about the custom order process or if you require assistance with orders from other suppliers, please do not hesitate to reach out to our customer service team.

Rove Concepts Custom Order Policy

Please note that the following Custom Order Policy is specifically applicable to products supplied by Rove Concepts. This policy has been directly extracted from Rove Concepts' terms and conditions to ensure clarity and compliance with their unique requirements for custom orders.

1. Full payment is required for custom orders. A non-refundable administration fee of $250 will be applied to orders containing custom product(s). Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded.
2. Orders placed after March 5, 2023, have an all-encompassing lead time of 20-26 weeks.
3. Production and delivery lead times are estimates. In the unlikely case of a custom order exceeding 28 weeks from the date of the deposit, the customer has the right to cancel the custom order for a full refund or the deposit.
4. Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.
5. According to our KTK Home Accents Store Policy, it is the customer's responsibility to settle any outstanding payments, including overdue invoices and additional charges, especially for custom orders.
6. Custom orders are not able to be returned or refunded based on buyer’s remorse, only to the extent of defects or damages.
7. If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of effort to inform the customer of delivery, the customer forfeits the non-refundable deposit paid and KTK Home Accents has full discretion on how the order’s items are to be handled.

We advise our customers that while KTK Home Accents offers a diverse range of products from various suppliers, certain policies, including custom order policies, may vary based on the specific supplier. The above policy is exclusively relevant to products from Rove Concepts and should be referred to when considering custom orders from this supplier.

P.S. For policies related to other suppliers or general inquiries, please refer to the respective sections of our terms and conditions or contact our customer service team for assistance.

Return policy

At KTK Home Accents, your satisfaction is our top priority. If you find yourself not entirely pleased with your purchase, we're here to help facilitate a smooth return process.

1. How to Initiate a Return: Should you need to return a product, please reach out to us through the contact form on our 'Contact' page or proceed directly to “Claim" form page. Our dedicated team will guide you through the return process and provide all necessary details.

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2. Conditions for Returns:
• We accept returns of items that are in their original packaging and maintain a like-new condition. This means that to qualify for a return, the products should be free from scratches, stains, damages, or any modifications.
• Items that are not damaged and are returned are subject to a 20% restocking fee.
• Items must be returned within 30 days from the date the merchandise arrives to the end user.
• It's important for the integrity of the return process that these conditions are met.
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3. Regarding Refunds:
• Upon receiving a returned item, KTK Home Accents will conduct a thorough inspection in coordination with the supplier. Based on this inspection, we reserve the right to either partially or fully accept or deny the return. This decision will be made in accordance with the condition of the returned items and aligns with the supplier's specific policy guidelines.
• Please note, however, that the original shipping charges, including both Standard Shipping and White Glove Shipping, are not refundable after the carrier has provided these services.
• The end user is responsible for repackaging and the cost of returning transportation.

Regular Return

At KTK Home Accents, we understand that some of our customers may be located outside our standard fulfillment area. If you need to return an item and are located outside our fulfillment area, you will be responsible for arranging the return shipment yourself. All costs associated with the return shipment, including shipping fees, insurance, and any other related expenses, must be covered by you, the customer.

Assisted Return (limited availability, within the fulfillment area)

1. For our customers located within the KTK Home Accents fulfillment area, we offer an assisted return service for your convenience:
• Requesting an Assisted Return: You can request for our carrier to collect the order for a return. This service is limited to curbside collection only.
• Refund Deductions: When using our assisted return service, the standard outbound shipping fee will be deducted from your product refund. Additional fees may be applicable for any extra services required.
• Checking Eligibility: Please contact our team to confirm if you are within our fulfillment area and to initiate an assisted return.

2. Return Time Frame and Refund Process:
• 30-Day Return Window: The returned products must be received back at suppliers warehouse within 30 days from the date of delivery or pick-up.
• Refund Issuance: Upon receipt of the returned product(s) in good condition, our team will process your refund promptly. To expedite this process, please ensure your order number is clearly marked on all boxes.
• Refund Method: Refunds will be processed exclusively via e-transfer directly to the client's card used for the original purchase. If the original card is not available, please contact our team for verification purposes.

3. Non-Returnable Items:
Custom Orders and Final Sale Items: Custom orders, products marked as Final Sale, and any parts orders cannot be returned or refunded. Items marked as "Final Sale" are also excluded from our standard warranty coverage.

Return of damaged or defective items

At KTK Home Accents, we pride ourselves on the quality of the products we offer. However, we acknowledge that damages and defects, though rare, can occur.

1. Inspection and Reporting:
• Immediate Inspection: Upon delivery, please inspect your item thoroughly. If you plan to store the items for an extended period, such as during a renovation, ensure to inspect them beforehand, as our (2) day claim window applies from the delivery date.
• Report Damages: If any damage is observed, accept the delivery but make a note with the carrier that the item was "damaged upon arrival."
• Photographic Evidence: Photograph the item and its packaging. For upholstered products, include a photo of the PI label found underneath the product.
• Refusing Damaged Goods: If an item or part is structurally damaged and unusable, refuse delivery of that specific item or part only. Do not refuse delivery of undamaged items or parts, as redelivery costs, including storage fees, will be your responsibility.

2. Filing a Claim:
• Claim Process: To file a claim, use the "Claim" form page to submit your claim online or contact our team directly and we will guide you via the claim process.
• Claim Window: Claims must be received within (2) calendar days of delivery. Late claims beyond this period will not be accepted.
• Photograph Requirements: Clear photographs of the damage must be attached to your claim within (2) calendar days.

3. Resolution Options:
• Standard Shipping for Replacements: We will address each claim at our discretion, offering a replacement via Standard Shipping, a discount for minor blemishes, or reimbursement for local repairs.
• Replacement Policy: Structurally damaged or unusable items will be replaced with an in-stock item where possible and confirmed by supplier. Aesthetic blemishes may result in a custom order replacement.
• Customer Responsibilities: You may be responsible for any labor and/or shipping costs for parts or replacements.

4. Indoor Use and Customer Negligence:
• Intended Use: Our home furniture is primarily intended for indoor use, unless otherwise specified. We will not cover costs for items damaged due to customer negligence.

5. Refusal of Solutions and Returns:
• Acceptance of Resolution: If our proposed solutions are not accepted, you are responsible for the safe return of the items under our standard return policy.
• Final Resort Refund: If all resolution attempts fail, KTK Home Accents reserves the right to cancel and refund the order for the damaged or defective item, less any associated shipping charges.

Order cancellation

1. Unshipped Orders
• Cancellation Before Shipment: You may cancel your order for a full refund at any time before it is set up for shipment. To initiate a cancellation, please contact us promptly.
• Exclusion for Custom Orders: Please be aware that this cancellation policy does not apply to Custom Orders, which have different terms as outlined below.

2. Shipped Orders
• Cancellation After Shipment Setup: If your order has already been set up for shipment but has not yet been delivered, you can still cancel the order. However, please note that in this case, both outbound and return shipping costs will be deducted from your refund amount.
• Exclusion for Custom Orders: Similar to the above, this policy does not apply to Custom Orders.

3. Custom Orders
• Non-Cancellable Once in Production: Once a custom order has entered production and is marked as ‘In -Production’, all associated production costs have been incurred. Therefore, at this stage, cancellation of the custom order is not possible, and any balance paid is non-refundable.

4. Received Orders and Returns:
• Refer to Return Policy: If you have already received your order and wish to return it, the cancellation policy no longer applies. Instead, please refer to our Return Policy for guidance on how to proceed with a return.

Refunds

At KTK Home Accents, we aim to make the refund process straightforward and fair. Please be aware of the following terms:

• Refund Method: Refunds will be processed exclusively via e-transfer directly to the client's card used for the original purchase. If the original card is not available, please contact our team for verification purposes.
• Processing Time for Credit: It may take up to 5-10 business days for the credit to appear in your account.
• Third-Party Costs: KTK Home Accents is not liable for any costs incurred by third parties.
• 30-Day Return Window: Returns must be received within 30 days from the receipt date and in original condition to be eligible for a refund.
• Non-Refundable Items: Shipping charges, custom orders, special order furniture, non-stock items, and certain materials (e.g., polycarbonate) are non-refundable. This also applies to Standard Shipping, Express Shipping, and White Glove Delivery Service charges.
• Custom and Special Order Furniture: We do not accept returns or exchanges on custom and special order furniture.
• Final Sale Items: Products marked as Final Sale are non-refundable and non-exchangeable, as they are sold as-is. These items are only covered by a limited 90-day warranty (specific to Rove Concepts) and are exempt from our regular store policy. No exceptions will be made for Final Sale items.

We endeavour to be transparent with our refund policy to ensure that your experience with KTK Home Accents is as satisfying as possible. Should you have any questions regarding our policy, our customer service team is here to assist.

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